Privacy Policy

1. Introduction

Your privacy is very important to us. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding the protection of your personal information. By using our website, you agree to the terms described in this Privacy Policy.

2. Data Controller

The data controller is [Name of the company/hotel], based at [address], registered under the number [registration number, if applicable]. For any questions regarding your personal data, please contact us at: [email address].

3. What data do we collect?

We may collect the following types of personal data:

• Contact information such as name, phone number, and email address.

• Booking details, including stay dates, room preferences, and special requests.

• Technical information such as IP address, browser type, and device information.

• Data submitted through forms on the website (e.g., contact or booking forms).

4. How do we use your data?

The data we collect is used for the following purposes:

• To manage bookings and provide hotel services.

• To contact you regarding your booking or inquiries.

• To tailor our offers to your needs and preferences.

• To analyze statistics and improve website functionality.

• To send newsletters or promotional information (only if you have given consent).

5. Do we share your personal data?

Your personal data may be shared with:

• Third-party service providers involved in delivering our services, such as payment processors or booking systems.

• Public authorities if required by law.

We never sell your personal data to third parties.

6. How long do we retain your data?

Your data will only be retained as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

7. Your rights

You have the right to:

• Access your personal data.

• Correct inaccurate or incomplete data.

• Request the deletion of your data (“right to be forgotten”).

• Restrict the processing of your data.

• Transfer your data to another controller.

• File a complaint with a supervisory authority (in the EU: the relevant Data Protection Authority).

To exercise your rights, please contact us at: [email address].

8. Cookies

We use cookies on our website to:

• Ensure the proper functioning of the site.

• Analyze website traffic.

• Personalize content.

You can manage your cookie preferences through your browser settings.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. The current version of the document will always be available on our website.

10. Contact

For any questions regarding our Privacy Policy, please contact us:

• Email: info@envyhotel.al

+ Phone: 355 693568111

Hotel Regulations

1. General Provisions

1.1. These regulations define the terms and conditions of service, responsibilities, and behavior on the premises of the hotel and are an integral part of the agreement concluded through booking, payment of a deposit, or full payment for the stay.

1.2. By making a reservation and confirming the stay, the Guest accepts these regulations.

1.3. These regulations apply to all Guests staying on the hotel premises.

2. Hotel Day

2.1. The hotel day begins at [time, e.g., 2:00 PM] and ends at [time, e.g., 11:00 AM] the following day.

2.2. Extending the stay beyond the agreed time requires the consent of the reception and may incur an additional fee.

3. Reservations and Payments

3.1. A reservation is confirmed after payment of a deposit equal to [% of the stay’s cost] or full payment, as agreed.

3.2. Cancellation of the reservation is possible in accordance with the cancellation policy available on the hotel’s website.

3.3. The hotel reserves the right to charge a deposit for potential damages.

4. Stay at the Hotel

4.1. Guests must adhere to safety rules, observe quiet hours (from [e.g., 10:00 PM] to [e.g., 6:00 AM]), and follow generally accepted social norms.

4.2. Unregistered visitors are allowed on the premises only with reception approval and until [e.g., 10:00 PM].

4.3. The hotel is not responsible for items left unattended in rooms or on the premises, except for those deposited in the hotel safe.

5. Guests’ Responsibilities

5.1. Guests are financially liable for any damage caused by them or individuals they are responsible for.

5.2. In case of damage in the room, the Guest is obligated to cover repair costs.

6. Pets

6.1. Pets are not allowed in the hotel only after prior agreement with the reception and may incur an additional fee.

7. Smoking Ban

7.1. Smoking and the use of open flames are strictly prohibited on the hotel premises, except in designated areas.

7.2. Violation of the smoking ban will result in a penalty fee of [amount].

8. Check-Out

8.1. Guests are required to return keys to the reception and settle all payments before leaving the hotel.

8.2. Personal belongings left in the room will be stored by the hotel for 7 days, after which they may be disposed of.

9. Personal Data

9.1. Guests’ personal data is processed in accordance with the Privacy Policy available on the hotel’s website.

9.2. By making a reservation, Guests consent to the processing of their personal data for the purpose of providing hotel services.

10. Complaints

10.1. Any complaints regarding the stay must be reported to the reception during the stay or within 7 days of its conclusion.

10.2. The hotel will review complaints within 14 business days.

11. Final Provisions

11.1. The hotel reserves the right to refuse services to individuals who violate these regulations.

11.2. These regulations come into effect on the date of publication on the hotel’s website.